Hi. How can we help?

Negative Inventory Warning on the Retail POS (X-Series) Sell Screen

The Negative Inventory Warning is a setting that, when enabled, displays a red triangle against any product that doesn't have sufficient stock available to sell the quantity added to the sell screen. 

Enable or disable Negative Inventory Warning:

To enable or disable the negative inventory warning in your store head to Setup -> Outlets & Registers and click Edit Outlet against the outlet(s) where you'd like the warning to appear.

Scroll to the Sell screen prompts section and select the Negative inventory checkbox. To finish, click Save outlet.


How does this appear on sell screen?

Each time you add a product to the sell screen, Retail POS will check the products stock levels in the background. When the quantity of a product being sold exceeds the amount of available stock for this product, you will receive a warning message on the sell screen.


At this point, you will need to take one of two actions. Your first option is to remove the product from the sale and continue as normal. The second option is to click continue anyway. This will let you sell this product even though you do not have the stock available in Retail POS. You might do this if, for example, there is a discrepancy between your shelf stock and your inventory in Retail POS. If you don't take one of these two actions, you will not be able to click the pay button and process the sale.

Was this article helpful?