Updating your billing details

The account owner user can edit billing details like payment details and billing recipient on the Billing page. The first and last name on the payment method can also be updated anywhere card details are managed in-app. The changes are updated directly on the invoice.

A valid billing address is required to update the billing recipient.

To edit your billing details:

1. Navigate to Setup > Billing > Account.
2. Click Edit payment details to edit the credit card information, or click Edit billing recipient to edit the billing recipient information.

   For merchants located in Canada, the billing address details will be used to calculate the sales tax charged on Retail POS subscriptions.

3. After making your changes, click Save.
4. Optionally, if you want another email address to receive a copy of the invoice, you can contact Support to add the secondary email address to your account.

Changing your billing frequency (monthly or annual)

Refer to our pricing page for additional information on the latest plans. You can also view your statement by clicking View latest statements in the Billing section of the page.

Please note that we do not offer prorated refunds if you decide to terminate an annual or monthly contract early. Refer to the Lightspeed Service Agreement for more details.

Switching from monthly to annual billing

If you’re an existing customer with a monthly billing setup, navigate to Setup > Billing > Account. In the Billing section, under Frequency, your subscription billing frequency should display as: Your subscription is billed monthly.

Changing your billing frequency does not require you to upgrade from legacy Lite or Pro plans to a current plan.

Annual billing is when you pay for 12 months of your monthly subscription upfront. This reduces your credit card processing fees, especially for international customers, and gives you a discount on your subscription.

When you change your pricing plan to annual billing:

• Your billing restarts from the day you make the change.
• Payment is processed on the day you make the change.
• Any remaining days from your previous month are shown as a credit adjustment on your invoice.
• The charges for the next full year are added to your invoice.
• Your bill total = full new annual charge - credited amount.

To change your subscription from monthly to annual billing:

1. Navigate to Setup > Billing > Upgrade plan.
2. In the Price section, under Billing frequency, select Annual billing.
3. Review the price details for your plan change.
4. Click Confirm payment details and the Payment details page displays.
5. Confirm the plan details and click Pay and change plan.

   If you change the pricing plan partway through a month, your pricing will be prorated. Your billing date will also change to the date you initiated the billing frequency change.

The Account page displays and a pop-up banner confirms that your plan change was successful and your billing frequency is updated to annual.

Switching from annual to monthly billing

If you’re an existing customer with an annual billing setup, navigate to Setup > Billing > Account. In the Billing section, under Frequency, your subscription billing frequency should display as: Your subscription is billed annually.

Changing your billing frequency does not require you to upgrade from legacy Lite or Pro plans to a current plan.

Monthly billing is when you pay for your subscription each month. This option costs more per month but offers you more flexibility. To create a streamlined billing experience, the transaction fee is included in your monthly bill and is visible on the same invoice.

When you change your pricing plan to monthly billing:

• The charges for the next full month on your new plan are added to your invoice, and it's most likely you won't be charged because the monthly cost will be less than the annual credit (unless this change occurs close to the end of the annual period).
• If you make this change immediately after your account was charged for an annual period, you'll be entitled to a refund of the remaining credit balance on your account. You'll need to contact our Support team to request this refund.
• If the change occurs later in your annual period, the credit will remain on your account, but you won't be eligible to have these funds refunded even if you cancel your account. You can contact our Support team if you require assistance. Refer to Pausing your Retail POS (X-Series) account (on-ice) to learn about other options for your account status.

A refund will only be issued if you make the change to a monthly frequency and contact us immediately after the original annual charge.

To change your subscription from annual to monthly billing:

1. Navigate to Setup > Billing > Upgrade plan.
2. In the Price section, under Billing frequency, select Monthly billing.
3. Review the price details for your plan change.
4. Click Confirm payment details and the Payment details page displays.
5. Confirm the plan details and click Pay and change plan.

   If you change the pricing plan partway through the year, your pricing will be prorated. Your billing date will also change to the date you initiated the billing frequency change.

The Account page displays and a pop-up banner confirms that your plan change was successful and your billing frequency is updated to monthly.

Changing your pricing plan

Merchants on legacy Lite, Pro, Lean, Standard, and Advanced plans can change to current plans at anytime. However, once changed, you're unable to change back to a legacy plan and can only change to a current plan (if applicable). To access features not available on legacy plans, such as Lightspeed Insights, Custom User Roles, Custom Workflows, and Selling on Scanner (all available on Plus and above), merchants must upgrade. For a breakdown of the current plan's feature availability and pricing, refer to our pricing page.

You can change your pricing plan, either by upgrading or downsizing, at any time. For simplicity, it's easiest to change your plan at the end of your billing cycle (monthly or annually).

The plans available for you to choose from depend on your current plan. If you're unable to select the plan you want to switch to, you're likely outside of the selected plan's limits.

If you change the pricing plan partway through a month (or year, for annual billing), your pricing will be prorated. Your billing date will also change to the date you initiated the pricing plan change.

What happens when you change your pricing plan:

• Your billing restarts from the day you make the change.
• Payment is processed on the day you make the change.
• Any remaining days from your previous month (or year, for annual billing) are shown as a credit adjustment on your invoice.
• The charges for the next full month (or year, for annual billing) on your new plan are added to your invoice.
• Your bill total = full new charge - credited amount.

To change your plan:

1. Navigate to Setup > Billing > Upgrade plan to view your current plan details, licenses, modules, and plan price.
2. In the Plan section, select the plan you want to upgrade to.
3. Optionally, if you'd also like to change your billing frequency, in the Price section, select either Annual billing or Monthly billing depending on what you're switching to.
4. Click Confirm payment details to confirm your change and the Payment details page displays.
5. Confirm the plan details and click Pay and change plan.

The Account page displays and a pop-up banner confirms that your plan change was successful and your billing frequency is updated if you switched.

Retail POS plan FAQ

• No, your pricing plan won't automatically decrease based on usage.

  However, your business might scale down by removing outlets and registers. As Basic, Core, and Plus plans are charged per outlet, if you delete an outlet then your price will decrease, once you have reduced the outlet licenses.

  To reduce your outlet licenses:

  1. Navigate to Setup > Billing > Manage plan.
  2. Click Edit licenses.
  3. Click Next and review the change.
  4. Click Update licenses to finish.

  If you have additional paid registers, you can cancel these at any time, which will also reduce what you pay. There are some conditions for reducing registers billed outlined below.

• On our Basic, Core, and Plus plans, one register is included for free with each outlet you set up in your store. You can purchase as many additional registers as you like for each of your outlets on any plan.

  When adding additional registers to your license, you'll be immediately charged a prorated amount based on the number of days/months until your next renewal. At your next renewal, you'll be charged for the renewal of your base plan and any extra registers you have added in the previous period.

  If you remove an extra register, you'll also need to downgrade the number of register licenses to lower your billing. Once this has been done, we'll remove the additional register charge for the next renewal, but you'll only be issued a prorated credit for the unused period if you're on an annual plan. If you pay for an extra register on a monthly plan, you won't receive credit for any unused days. This is what happens:

  • When you add a register from your license, this will incur a prorated charge from the day you make the change.
  • When you reduce a register license, any remaining unused days from your previous/current paid annual subscription for the deleted register are shown as a prorated credit adjustment on your invoice/statement.
  • The charges for the next full month (or year, for annual billing) with more or fewer registers on your new plan are added to your invoice.
  • Payment will be taken the day you make the change.
  • Your bill total = full new charge - amount credited.

  For more information, refer to our Setting up your outlets and registers guide.

  When you remove the register, your base plan won't automatically be updated. Remember to check the pricing plan page to adjust your plan if your usage has been downgraded manually.

• On the Basic, Core, and Plus plans, your billing is determined based on the number of outlets and registers you have on your license. One outlet is included with your Retail POS subscription.

  If you have more than one outlet and then remove an outlet, you'll need to reduce your licenses in order to update your billing. For more information, refer to our Setting up your outlets and registers guide.

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