Setting up the WisePad 3 terminal with Lightspeed Payments for Retail POS (X-Series) on iPad

Setting up the WisePad 3 terminal

When connected to the Retail POS app on iPad, the WisePad 3 terminal leverages the iPad internet connection for processing. This means that as long as the iPad has Wi-Fi or mobile coverage, the WisePad 3 terminal will be operational for payments.

Pairing the WisePad 3 terminal to an iPad

Image of the WisePad 3 on a white background.

Open the Retail POS app on iPad and tap the Menu icon (☰).
Navigate to Settings > Hardware.
In the Lightspeed Payments section, tap Connect to bluetooth terminal.
From the Nearby Bluetooth Devices menu, select the WisePad 3 terminal that is displayed.
Accept the Bluetooth Pairing Request by tapping Pair.
The terminal has been successfully connected when Connected to WisePad 3 is displayed in the Lightspeed Payments section.

Minimum payment amount of $0.50 in local currency (USD, CAD) or £0.30 (UK) applies to all transactions.

Troubleshooting the WisePad3

If you are experiencing issues with the Bluetooth connection, you can reset the connection.

On your iPad, navigate to Settings > Bluetooth.
Find the WisePad 3 terminal listed under My Devices.
Tap on the i icon.
Tap Forget This Device.
Tap Forget Device.
Repeat the steps in the Pairing the WisePad 3 terminal to an iPad section to reconnect your terminal to your iPad.
In your Retail (X) app, navigate tap the Menu (☰) icon.
Tap Online and hold for about 5 seconds, until the Support Menu appears.
Tap Fix Login.
On your WisePad3, locate the Reset button, at the bottom of the charger port inside of a circular hole.
Use a pin or paper clip to press the button for 2 seconds.
Release the button.
In your Retail (X) app, navigate to Settings > Hardware.
From Lightspeed Payments, see Connect to Bluetooth Terminal.
On your iPad, navigate to Settings.
Tap the Retail (X) app.
Tap Location.
Tap While Using the App.