The WisePad 3 is a small and portable Bluetooth card reader that empowers you to take card payments quickly and easily when paired with your iPad and Lightspeed Payments. It is capable of reading EMV-enabled cards and contactless NFC card tapping.

In the box

The hardware package you receive will contain:

• The WisePad 3 payment terminal.
• A USB-C charging cable.

Physical setup

The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

1. To charge the terminal, plug the provided USB charging cable into the terminal and a power source. For best results, we recommend plugging the cable into a dedicated charging block into a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours.
2. If the terminal doesn't power on automatically when plugged in, press and hold the power button.

   

To power the terminal off, press and hold the power button until the display turns off.

Pairing the WisePad 3 with your iPad

Before turning on the terminal or opening your Retail POS app, you'll need to ensure Bluetooth is enabled on the iPad and that the Retail POS app has been granted access to Bluetooth and Location Services. To do so:

1. On the iPad, open Settings.
2. Tap Bluetooth.
3. Toggle on Bluetooth, but don't pair the device.

   

4. On the Settings sidebar on the left, scroll down and tap Apps.
5. Tap Retail (X).
6. Tap Location.

   

7. Tap While Using the App.

   

8. Tap Retail (X) to return to the Retail (X) page.
9. Toggle on Bluetooth.

   

You can now launch the Retail POS app and power on the WisePad 3 using the power button. Once powered on, the WisePad 3 will wait for a Bluetooth connection to be established.

In the Retail POS (X) app:

1. Open the Retail POS app on iPad and tap the Menu icon.
2. Navigate to Settings > Hardware.
3. In the Lightspeed Payments section, tap Connect to bluetooth terminal.

   

4. From the Nearby Bluetooth Devices menu, select the WisePad 3 terminal that is displayed.
5. Tap Pair. Terminals with newer firmware will require a code to pair. Enter the 6-digit code displayed on the WisePad 3 into the iPad if prompted.
6. The terminal has been successfully connected when Connected to WisePad 3 is displayed in the Lightspeed Payments section.

Troubleshooting the WisePad3

If you are experiencing issues with the Bluetooth connection, you can reset the connection.

1. On your iPad, navigate to Settings > Bluetooth.
2. Find the WisePad 3 terminal listed under My Devices.
3. Tap on the i icon.
4. Tap Forget This Device.
5. Tap Forget Device.
6. Repeat the steps in the Pairing the WisePad 3 with your iPad section to reconnect your terminal to your iPad.
7. On your WisePad 3, locate the Reset button at the bottom of the charger port inside of a circular hole.
8. Use a pin or paper clip to press the button for 2 seconds.
9. Release the button.

Once you have completed these steps, the connection between your iPad and WisePad3 will have been reset.

What's next?