Processing a partial refund from Shopify requires that you have installed and set up the Shopify integration.
To do this:
- In Retail POS, click Sell to navigate to the sales page.
- Click Sales history.
- Search for the sale, using the filters if necessary. When located, click on the sale to expand its view.
-
Click Return items.
-
Remove any products that don't need to be refunded by clicking the trash can icon next to them.
-
Click Refund.
-
Select your Shopify payment type (likely Other payment method).
-
You can find this by navigating to Setup > Apps and clicking the pencil (edit) icon next to Shopify.
-
The refund will be complete. You'll have the option to print a receipt or email a record of the refund to the customer.
What's next?
Managing multi-location inventory with the Shopify integration
Map inventory from across your locations with Shopify.
Running promotions and sales in Shopify
Use Shopify to run sales and promotions in your store.