Hi. How can we help?

Why isn't my counted inventory count from Scanner appearing in Retail POS (X-Series)?


  • Retail POS on iPad
  • Retail POS for Mac or PC
  • Scanner app 


You are not logged into your Retail POS store on the Scanner app.  


Log into your Retail POS store to access your Inventory Counts. Your counted products will automatically update to the Inventory Count.  

Additional Information

Performing inventory counts in Lightspeed Scanner (X-series)

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