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How to refund a sale without a receipt number


Process a refund independent from the original sale.


  • Retail POS for Mac or PC 


  1. Click Sell
  2. Add the items to the sale that you want to refund
  3. Click on the item you have added to the sale
  4. In the quantity field, enter a negative value ( -1 for example )
  5. Repeat steps 3 and 4 for all of the products you want to refund
  6. Click Pay
  7. Select the desired payment type
  8. Click on the amount you are refunding
  9. The refund will now be processed in Retail POS

Additional Information

This will not be linked to the original sale in the sales history, so from a record-keeping perspective, it should only be used if there is no way of finding the original receipt number.

Because the sale is a manual refund, any discount given to the product in the original sale will need to be manually added to the refund.

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