Hi. How can we help?

What product information syncs with WooCommerce?

Once your Retail POS and WooCommerce accounts are connected, Retail POS becomes the system of record.

You should manage your product catalogue, pricing and inventory information in Retail POS to ensure everything stays accurate and up-to-date.

WooCommerce feeds important information back to Retail POS such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.

Note: WooCommerce doesn't support fractional inventory.

Learn more about using the WooCommerce integration.

Product info that syncs

Retail POS WooCommerce
Name Title
Description Long Description
Images* Images
Tags Tags
Variant Name/Value Attribute Name
Variant Attribute Attribute Value
Retail Price Regular Price
Active/Inactive Status
Inventory Stock Quantity
Track Inventory Manage Stock

*For all new connections as of 20 May 2021. Connections made prior to this date will require images to be managed manually on each platform

Product info that doesn't sync

Retail POS WooCommerce
Handle* Handle
Brand N/A
Supplier N/A
Supply Price N/A
Product category N/A
N/A Weight
N/A Categories
N/A Short Description

*Handles send from Retail POS to WooCommerce on initial publish, but never after. For more on pictures, view the setting up WooCommerce products article.

Was this article helpful?