Problem

Register closures and on account sales are not automatically posting to Xero.  

Setup

• Retail POS for Mac or PC
• Xero integration

Cause

• There are errors preventing posting to Xero
• Xero account is not authorised
• Arabic characters in the Invoice Prefix and Suffix and the register name
• Multiple Xero connections under the Xero settings 

Solution

Check for Errors Posting to Xero

1. Find the register closure/on account sale that is not posting to Xero
2. Click the red 'Xero' icon next to the register closure/sale
3. Check the error that appears.

If the 'Xero' icon turns blue, it means there was an error at the time the register closure/on account sale was created. The error has since been resolved but Retail POS will not send the register closure/on account sale over to Xero again automatically. You will need to click the red Xero icon to send them over. 

Authorise Xero Account 

• Click Setup
• Click Apps
• Click the pencil next to the Xero icon
• Click your organisation name at the bottom right 
• Log in with your Xero credentials

Arabic characters in the Invoice number field and the register name

• Click Setup
• Click Outlets and Registers
• Click Edit Register
• Change the Register name and the Invoice Prefix and Suffix to English

Multiple Xero connections under the Xero settings 

1. In Xero, click the organisation name in the top right
2. Click App Marketplace
3. Click Connected 
4. If there is more than one Retail POS app connected, click Disconnect app 

Additional Information

Xero Error Messages