In the course of troubleshooting, you may need to grant Shopify access to Retail POS (X-Series) support. To do this, you'll need to create an account in Shopify:
- Log into your Shopify account as the account owner or a user with admin permissions.
- Click Settings.
- Create a new Shopify user and invite x-series.invites@lightspeedhq.com. You must grant the staff account full permissions.
- After your ticket has been resolved, make sure you delete the user once your ticket is closed.