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What to do when your Retail POS (X-Series) account payment fails


To resolve a failed payment for your Retail POS subscription errors when paying for your Retail POS plan.


  • Retail POS for Mac or PC


  1. Ensure the card on file has not expired. You can check which card Retail POS has on file under Setup > Billing
  2. Ensure it is not an old or cancelled card
  3. Ensure that the card number has been entered correctly
  4. Check with your bank to see if your credit card is authorised for an international transaction (specifically for lightspeedhq.com.) if you are located outside of USA, Australia, New Zealand, United Kingdom, and Canada
  5. Ensure online transactions are authorised for the credit card
  6. Ensure there are sufficient funds on the card to make payment
  7. Confirm and update your card details in Retail POS under Setup > Billing
  8. If the transaction is unsuccessful, reach out to Retail Support

Additional Information

Retail POS will automatically try to retake your payment when you update your card details

Paying for your Retail POS Plan FAQ


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