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How to process a warranty/damaged product return


  • Retail POS for Mac or PC
  • Retail POS on iPad


To process a warranty return, you will have to return the sale through sales history and issue a refund to the customer. Then you can do an inventory adjustment and account the damaged product.

To process a return:

  1. Navigate to the Sales History screen and find the sale you would like to return.
  2. Once the sale is located, click the reverse arrow. If a customer is not attached to the original sale, you will be asked to add a customer to the return here. You can skip this if you do not wish to add a customer to this return.
  3. You may need to remove products that the customer is not returning. Click on the Trash icon next to items that your customer is not returning.
  4. Click the refund button below and choose the payment type you wish to process the return with.

To process inventory adjustment:

  1. Click Inventory
  2. Click the New Inventory Count. This will create a stocktake.
  3. Fill out your Inventory Count details:
    • Select the outlet you're adjusting the inventory for.
    • Set a start date and time for this count.

      The start date and time will default to today's date and time


    • Rename the count. This is so you can easily differentiate your adjustments from your regular inventory. You should pick a consistent naming structure for your adjustments so you can filter these later - for example 'Breakage 14-03-2016 12:00 PM'
  4. Click Partial Count. The partial count builder will appear.

    Make sure you choose partial count. If you choose a full count and only count a few items, the rest of your stock not included in this full count will be zeroed out.

  5. Type in suppliers, brands, types, tags, SKUs or the name of the products to determine how your partial count is populated. By doing this you will create a partial inventory adjustment just for these items. It is important to note that you may only set a maximum of 20 individual SKUs at this stage in the process.
  6. Once you've added everything you want to count, click Start. Retail-start-count.png
  7. In the All Products section, you'll see the expected count level. In the search bar, type or scan the product SKU or name. Change the quantity to the updated number to reflect the breakage and click Count.
  8. Your adjusted items will show in the Counted tab, and the 'All' tab will show the new count.
  9. Once you've added all the products and updated counts, click Review Count.
  10. Check the differences in unit numbers are correct. If they are, click Complete.

Additional Information

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