Final count in the Scanner (X-Series) app is different than the inventory count in Retail POS

This typically occurs when you aren't logged into your Retail POS store on the Scanner app. Log into your Retail POS store to access your Inventory Counts. Your counted products will automatically update to the Inventory Count.

Counted inventory count from Scanner isn't appearing in Retail POS

This typically occurs when you aren't logged into your Retail POS store on the Scanner app.

Log into your Retail POS store to access your Inventory Counts. Your counted products will automatically update to the Inventory Count.

Inventory in Retail POS isn't updating when a count is completed in Scanner

If you are not logged into your Retail POS store while completing a count on the Scanner app, your count will not be able to upload to your store. Export your count from the Scanner app and use this file to update your inventory.