If a product isn't showing up in an inventory count, it could be because you:
- Created a product after starting an inventory count.
- Enabled the Track feature after starting an inventory count.
- Created an inventory count with a specific filter, and the product doesn't qualify.
- Started an inventory count, and the product was inactive.
- Started an inventory count with an unstable internet connection.
Creating a product after starting an inventory count
Inventory counts and product updates don't reflect real-time changes. Therefore, any products created after starting an inventory count will not show in the count. However, if you create a product after starting an inventory count, you can still add and count the product. Retail POS will simply display a warning that the product wasn't part of the planned count.
For example, if you start an inventory count at 5:00 PM and create a product at 6:00 PM, the product won't show in the inventory count. The date and time that you created a product or started an inventory count are shown in the details.
To see the details of when you started an inventory count:
- Go to Inventory > Inventory counts.
- Select the Completed tab.
- Select the inventory count you want to view.
- Select Show details.
The inventory count Start and End dates and times, outlet name, and duration will be displayed.
To see when you created a product:
- Go to Catalog > Products.
- Find the product using the available fields and filters or locate it through the products list.
- Click the arrow beside the checkbox to expand the product details.
- Select the History tab.
The product creation date and time will be displayed.
Enabling the tracking feature after starting an inventory count
Each product has a Track inventory for this product toggle that displays when editing a product. If this toggle isn't enabled before starting an inventory count, Retail POS won't track the product inventory levels for that product. To enable the toggle:
- Go to Catalog > Products.
- Use the available fields and filters to find the product or locate it through the products list.
- Select the pencil icon to edit the product.
- Select the Track Inventory for this product checkbox in the Inventory Levels section.
- Click Save.
Retail POS will now track the product inventory levels for the product you selected.
Creating an inventory count with a filter
You can use filters to add products to a partial inventory count and to add products by brand, type, tag, or supplier. If a product in the count doesn't fulfill the criteria set by the filters, the product won't show in the count. You can still add and count the product, but Retail POS will display a warning indicating that the product wasn't included in the planned count.
To learn more about how filters work in partial inventory counts, refer to the Partial inventory counts article.
Starting an inventory count with inactive products
By default, Retail POS excludes inactive products from inventory counts. To include inactive products in your inventory count, enable the Include inactive products toggle when creating your inventory count.
Starting an inventory count with an unstable internet connection
If you have an unstable internet connection and start an inventory count, it might take some time for the entire list of products to load. To avoid a delay, test your internet speed before starting the inventory count. For optimal performance, the upload speed should be 5 MBps, and the download speed should be 10 MBps. You can test your internet speed using the Google Fiber Internet Speed Test website.
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