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SKU FAQs

  • What is a SKU?

    SKU stands for Stock Keeping Unit, and is the unique identifier for a products stock item.

    A SKU can be many things. It can be a code you make up and use yourself, or it could be an existing code belonging to the product already, such as the barcode. Using the product barcode as your SKU makes it really easy to scan and look up products with a barcode scanner in Retail POS. To do this, scan the barcode when on the Retail POS sell screen, and the product will automatically be added to the sale.

    SKUs can only have letters, numbers and ".", "-", "_" and "/" characters. If you notice SKUs aren't scanning or importing correctly, check to make sure they're only made up of numbers and letters and do not contain any symbols such as commas.

  • How are SKUs generated in Retail POS (X-Series)?

    Question

    If I choose to automatically generate a SKU, how is the SKU generated?

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad

    Answer

    If you choose to automatically generate a SKU, it will be given a five digit SKU starting at '10000' and Retail POS will count up by 1 for every new SKU that is generated. The sequence number can be changed in the General Setup.

    Additional Information

    In order to change the number of digits in the sequence please contact our Support Team.

  • Can a product have multiple SKUs?

    Question

    Can I assign more than one SKU/barcode to a product?

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad

    Answer

    Yes, each product can have multiple SKU/barcode. Retail POS currently supports the following barcode types:

    • EAN
    • ISBN
    • ITF
    • JAN
    • UPC
    • Custom

    To learn how to add, edit and import these to your catalog, refer to our UPC, EAN, ISBN, ITF, JAN and other scannable barcodes in Retail POS guide.

  • How long should my SKU numbers be?

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad

    Answer

    We recommend keeping your SKU numbers to 10 characters, and definitely no more than 15 characters. This is to ensure your barcodes scan properly.

  • What characters can I include in a SKU?

    Setup

    • Retail POS for Mac or PC
    • Retail POS for iPad

    Answer

    SKUs are limited to characters and numbers.

    Additional Information

    Although you can use dashes and periods in your SKU numbers, this can cause issues when printing labels so we'd advise you to use only numbers for best results.

  • How do I add custom SKUs to products in Retail POS (X-Series)?

    Setup

    • Retail POS for Mac or PC

    Steps

    New products

    Standard products:

    1. Navigate to Catalog-> Products
    2. Click on Add Product
    3. Enter the Product Name
    4. Select Standard Product
    5. Click the SKU Code Type dropdown
    6. Select Custom
    7. Enter the custom SKU in the SKU Code field
    8. Enter the Supply Price and Retail Price
    9. Click Add Product

    Product with Variants

    1. Navigate to Catalog -> Products
    2. Click on Add Product
    3. Enter the Product Name
    4. Select Product with Variants
    5. Enter the Variant Attribute and Value information
    6. For each Variant, click the SKU Code Type dropdown
    7. Select Custom
    8. Enter the custom SKU in the SKU Code field
    9. Enter the Supply Price and Retail Pricefor each variant
    10. Click Add Product

    Composite Products

    1. Navigate to Catalog-> Products
    2. Click on Add Product
    3. Enter the Product Name
    4. Select Composite Product
    5. Select Enter a custom SKU
    6. Enter the custom SKU in the SKUfield
    7. Click Next
    8. On the New Product page, complete the required information.
    9. Click Save

    Existing products

    Standard or Composite products:

    1. Navigate to Catalog-> Products
    2. Click on the existing product to expand it
    3. Click Edit
    4. Scroll to the Inventorysection
    5. Click the SKU Code Type dropdown
    6. Select Custom
    7. Enter the custom SKU in the SKU Code field
    8. Click Save

    Variant products:

    1. Navigate to Catalog-> Products
    2. Click on the existing product to expand it
    3. Click Edit
    4. Scroll to the Variants section
    5. For each Variant, click the SKU Code Type dropdown
    6. Select Custom
    7. Enter the custom SKU in the SKU Code field
    8. Click Save

    Additional Information

    When adding new products the SKU Code Type set to auto-generated by default.

  • How do I change my SKU settings to be created from the name of the product?

    Objective

    Change the SKU generation settings to generate from the product name rather than a sequence number.

    Setup

    • Retail POS for Mac or PC

    Steps

    1. Click Setup
    2. Change the SKU generation field to Generate by Name
    3. Click Save

  • If I edit a product, will the SKU change?

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad

    Answer

    No, the SKU will remain the same when you make edits to the product.

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