Setup

• Retail POS for Mac or PC
• BigCommerce Integration

Cause

Products can fail to import for a few reasons:

1. Products are set to invisible on BigCommerce
2. A product is meant to have variants however the options have not been generated on BigCommerce
3. A product on BigCommerce is using a SKU already assigned to a different product in Retail POS
4. A product on BigCommerce is using a SKU that already exists in Retail POS with a different product name than what's assigned on BigCommerce
5. The variant attribute amount exceeds Retail POS's maximum of three variant options

Solution

• Review and correct affected products and attempt to reimport
• If a second failure occurs, please contact Retail Support and we can assist with the problem 

Additional Information

• If products are not corrected, orders containing products will not be displayed on Retail POS