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How to troubleshoot your Socket Mobile Scanner on PC


The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.

The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.

For all queries related to this issue, please contact the Socket Mobile support team.


Resolve issues with your Barcode Scanner not pairing to you Windows PC 


  • Retail POS for PC
  • Socket Mobile Scanner 7Ci/7Qi or S700/S740 


  1. Press and hold on the two buttons on the scanner for 3-4 seconds until you hear three beeps
  2. You can print the Barcode below and scan it to reset the Barcode scanner to factory settings




Remove the scanner from your PC Bluetooth settings

  1. Select the Start button

  2. Next, open the Settings page by clicking the Windows icon and then the settings cog. Alternatively, you can search 'settings' in the bottom left search bar.

  3. In Settings, click Devices from the list of options.

  4. Select the peripheral

  5. Click the Remove device button

  6. Click the Yes button to confirm

Additional Information

Please follow the step-by-step guide below to set it up again.

Setting up my Socket Mobile Scanner for PC

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