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How can I access my Worldpay credentials?


  • Retail POS for Mac or PC
  • Retail POS on iPad
  • Worldpay Processor


New Worldpay Customers

If you have recently signed up with Worldpay, you will be able to access your Account Credentials through Worldpay iQ. To log in to Worldpay iQ and retrieve your account credentials, follow the steps in the Welcome letter that was sent to you by Worldpay or follow the steps below:

1. Login to Worldpay iQ using the link provided in your Worldpay Welcome Letter

2. On the Welcome page, navigate to the side-bar and select Self Service

3. On the next page, under Self Service, make sure Hierarchy Level is set to Merchant

4. There are two parts to the next section. Either:

i. Your acceptor ID will automatically be entered into the "Enter a value or click + to look up" section. Select Search.

ii. If the field is not filled automatically, select the + to look your acceptor ID up

  • A Select an entity modal will open where you may search for your organisation. Click Select once you are done and your Acceptor ID will be filled into the field from the previous step

  • Select Search

5. Scroll down to the next section and select Express Credentials. Here you will see your account credentials. Make a note of your Acceptor ID, Account ID, and Account Token as you will need these when pairing your terminal to Retail POS

Existing Worldpay Customers

If you are an existing Worldpay customer, steps for retrieving your Account Credentials can be found in the dealer letter that was sent to you by Worldpay or in your Mercury View portal by following the instructions below:

1. Head to the Mercury Pay Portal

2. Enter in your username and password

3. This will take you to the Worldpay Mercury View page

4. In the top right-hand corner, select Account Settings

5. While on the Administrative Functions page, in the Express Credentials box, make sure that Vend-VAR is selected. Click Continue

6. On this next page, you will find your Account Token, Account ID and Acceptor ID

Additional Information

If you need to update your credentials, you will need to contact Worldpay Support directly

Can I retrieve or update my Worldpay TriPOS credentials and account details with Retail POS?

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