How can I access my Worldpay credentials?

Setup

Retail POS for Mac or PC
Retail POS on iPad
Worldpay Processor

Steps

New Worldpay Customers

If you have recently signed up with Worldpay, you will be able to access your Account Credentials through Worldpay iQ. To log in to Worldpay iQ and retrieve your account credentials, follow the steps in the Welcome letter that was sent to you by Worldpay or follow the steps below:

1. Login to Worldpay iQ using the link provided in your Worldpay Welcome Letter

2. On the Welcome page, navigate to the side-bar and select Self Service

3. On the next page, under Self Service, make sure Hierarchy Level is set to Merchant

4. There are two parts to the next section. Either:

i. Your acceptor ID will automatically be entered into the "Enter a value or click + to look up" section. Select Search.

ii. If the field is not filled automatically, select the + to look your acceptor ID up

A Select an entity modal will open where you may search for your organisation. Click Select once you are done and your Acceptor ID will be filled into the field from the previous step

Select Search

5. Scroll down to the next section and select Express Credentials. Here you will see your account credentials. Make a note of your Acceptor ID, Account ID, and Account Token as you will need these when pairing your terminal to Retail POS

Existing Worldpay Customers

If you are an existing Worldpay customer, steps for retrieving your Account Credentials can be found in the dealer letter that was sent to you by Worldpay or in your Mercury View portal by following the instructions below:

1. Head to the Mercu ry Pay Portal

2. Enter in your username and password