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Troubleshooting your Socket Mobile Scanner

Using your Socket Mobile Scanner

  • How do I enable/disable beeping on the Socket Mobile scanner?

    Objective

    Turn off or turn on beeping on the Socket Mobile scanner after scanning a barcode.

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad
    • Socket Mobile Scanner

    Steps

    For Mac
    1. Click the Apple icon in the top right corner of your Mac screen
    2. Click System Preferences
    3. Click Bluetooth
    4. Click Disconnect next to the Socket Mobile Scanner
    5. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    6. Scan the barcode below to stop the scanner from beeping after scanning a barcode

      Screen_Shot_2019-10-29_at_4.27.13_PM.png

    7. Follow the steps to reconnect your scanner to your Mac
    For PC
    1. Open the Settings page by clicking the Windows icon and then the settings cog. Alternatively, you can search 'settings' in the bottom left search bar.
    2. In Settings, click Devices from the list of options.
    3. Click Disconnect next to the Socket Mobile Scanner
    4. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    5. Scan the barcode below to stop the scanner from beeping after scanning a barcode

      Screen_Shot_2019-10-29_at_4.27.13_PM.png

    6. Follow the steps to reconnect your scanner to your PC
    On iPad
    1. Tap the Settings on your iPad
    2. Tap Bluetooth
    3. Tap Disconnect next to the Socket Mobile Scanner
    4. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    5. Scan the barcode below to stop the scanner from beeping after scanning a barcode

      Screen_Shot_2019-10-29_at_4.27.13_PM.png

    6. Follow the steps to reconnect your scanner to your iPad

    Additional Information

    If you are having trouble scanning the barcodes above, try printing them out or increasing the brightness on your screen.

  • Why is there a 0 at the beginning of the SKU with my Socket Mobile Scanner?

    Objective

    Turn off or turn on beeping on the Socket Mobile scanner after scanning a barcode.

    Setup

    • Retail POS for Mac or PC
    • Retail POS on iPad
    • Socket Mobile Scanner

    Steps

    For Mac
    1. Click the Apple icon in the top right corner of your Mac screen
    2. Click System Preferences
    3. Click Bluetooth
    4. Click Disconnect next to the Socket Mobile Scanner
    5. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    6. Scan the barcode below to stop the scanner from beeping after scanning a barcode

      Screen_Shot_2019-10-29_at_4.27.13_PM.png

    7. Follow the steps to reconnect your scanner to your Mac
    For PC
    1. Open the Settings page by clicking the Windows icon and then the settings cog. Alternatively, you can search 'settings' in the bottom left search bar.
    2. In Settings, click Devices from the list of options.
    3. Click Disconnect next to the Socket Mobile Scanner
    4. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    5. Scan the barcode below to stop the scanner from beeping after scanning a barcode
    6. Follow the steps to reconnect your scanner to your PC
    On iPad
    1. Tap the Settings on your iPad
    2. Tap Bluetooth
    3. Tap Disconnect next to the Socket Mobile Scanner
    4. Scan the barcode below to have the scanner beep after scanning a barcode

      Screen_Shot_2019-10-29_at_4.25.37_PM.png

    5. Scan the barcode below to stop the scanner from beeping after scanning a barcode

      Screen_Shot_2019-10-29_at_4.27.13_PM.png

    6. Follow the steps to reconnect your scanner to your iPad

    Additional Information

    If you are having trouble scanning the barcodes above, try printing them out or increasing the brightness on your screen.

  • How do I enable Auto Mode on Socket Mobile Scanner?

    Objective

    To enable Auto Mode (Presentation Mode) so the scanner will enter Auto Mode when placed in Socket Mobile’s Charging Stand.

    Setup

    • Retail POS on iPad
    • For Socket Mobile Scanner models CHS 7Qi & 7Xi

    Steps

    Remove the scanner from your iPad Bluetooth settings:
    1. Open your iPad Settings App
    2. Tap Bluetooth
    3. Tap the 'i' next to the device name
    4. Tap Forget device
    Unpair the device and resetting to factory default:
    1. Press and hold on the two buttons on the scanner for 3-4 seconds until you hear three beeps
    2. You can print the Barcode below and scan it to reset the Barcode scanner to factory settings

    Screen_Shot_2019-02-07_at_10.17.07_PM.png

    Enabling Auto Mode:
    1. Ensure the Socket Mobile Scanner is unpaired
    2. Once disconnected scan this barcode to enable Auto Mode

      chs-2d-users-guide.pdf_2019-06-25_12-07-49.png

    3. Once Auto Mode is enabled by scanning the barcode above reconnect the scanner to Retail POS as per the setup guide

    Additional Information

  • How do I reset my Socket Mobile Scanner?

    The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.
    The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.
    For all queries related to this issue, please contact the Socket Mobile support team.

    Objective

    Resolve issues with your Barcode Scanner not scanning products onto the Sell Screen

    Setup

    • Retail POS on iPad
    • Socket Mobile Scanner 7Ci/7Qi or S700/S740

    Steps

    Unpair the device and reset it to factory default settings

    1. Press and hold on the two buttons on the scanner for 3-4 seconds until you hear three beeps
    2. You can print the Barcode below and scan it to reset the Barcode scanner to factory settings

    Screen_Shot_2019-02-07_at_10.17.07_PM.png

    Alternatively you can reset the scanner by doing the following:

    mceclip0.png

    Remove the scanner from your iPad Bluetooth settings

    1. Open your iPad Settings App
    2. Tap Bluetooth
    3. Tap the 'i' next to the device name
    4. Tap Forget device

    Reboot your iPad

    1. Press and hold the power button for a few seconds
    2. Wait until you see Slide to Power Off appear on your screen
    3. Swipe the Slide to Power Off slider
    4. Press the power button again and wait for your device to turn on

    Pair your Socket Mobile Scanner with your iPad again

    Additional Information

Socket Mobile Scanner on iPad

  • Why is my Socket Mobile Scanner not scanning products onto the Sell screen on iPad?

    The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.
    The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.
    For all queries related to this issue, please contact the Socket Mobile support team.

    Setup

    • Retail POS on iPad

    Steps

    1. Go to Settings
    2. Click on Bluetooth
    3. Click the information button next to Socket Mobile Scanner
    4. Click 'Forget this Device'
    5. Hold the Scanner button above the power button for 3 seconds until 'Bluetooth ' flashes on the device
    6. Now Scan the barcode
    7. Re-connect the Scanner via Bluetooth
    8. The Scanner will show 'Connected' status
    9. Restart the iPad

    Additional Information

    Perform a factory reset If scanner is undetected.

    Reset your Socket Mobile Scanner to Factory Settings

  • How do I switch between iOS and keyboard mode on a Socket Scanner?

    Objective

    To switch the mode of the Socket Scanner between iOS and keyboard mode.

    Setup

    • Retail POS for iPad
    • Socket Scanner

    Switching from iOS Mode to Keyboard Mode

    Steps

    1. Open your iPad Settings
    2. Tap Bluetooth
    3. In the devices list, tap the information icon to the right of your scanner name
    4. Tap Forget This Device
    5. Scan the following barcode and ensure a melody plays from the scanner:

      Screen_Shot_2018-10-30_at_1.55.29_PM.png

    6. Hold the power button on the Socket scanner until it beeps twice
    7. Scan the following barcode and ensure there are three beeps:

      Screen_Shot_2018-10-30_at_1.59.11_PM.png

    8. Re-connect your scanner in your iPad Bluetooth settings.
    9. Switching from Keyboard Mode to iOS Mode

      Steps

      1. Open your iPad Settings
      2. Tap Bluetooth
      3. In the devices list, tap the information icon to the right of your scanner name
      4. Tap Forget This Device
      5. Scan the following barcode and ensure a melody plays from the scanner:

        Screen_Shot_2018-10-30_at_1.55.29_PM.png

      6. Hold the power button on the Socket scanner until it beeps twice
      7. Scan the following barcode and ensure there are three beeps:

        blobid0.png

      8. Re-connect your scanner in your iPad Bluetooth settings.
      9. Why is my iPad keyboard not showing up when using the Socket Mobile Scanner?

        Setup

        • Retail POS on iPad
        • Socket Mobile Scanner

        Answer

        The Socket Mobile Scanner is set to Keyboard mode.

        Solution

        Enable iOS mode. Print this page and scan the below barcode. The scanner will beep 3 times to confirm the mode change.

        Additional Information

        To bring up the keyboard on the iPad while the iPad is on Keyboard mode, double click the power button on the Socket Mobile Scanner.

        Setting up your Socket Mobile Scanner for PC, Mac or iPad

        How to switch between iOS and keyboard mode on a Socket Scanner

      10. Can I use my Socket scanner to process an Inventory Count on iPad?

        Setup

        • Retail POS for iPad

        Answer

        To process an inventory count on iPad, you'll need to use Retail POS in Safari. Because of this, you'll first need to change the Socket Scanner from iOS mode to keyboard mode and select "Quick-scan mode".

        Additional Information

        How to switch between iOS and keyboard mode on a Socket Scanner

        Will Quick Scan provide a total number of inventory?

Socket Mobile Scanner on PC

  • Can I use the Socket Mobile scanner with a PC?

    The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.
    The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.
    For all queries related to this issue, please contact the Socket Mobile support team.

    Setup

    • Retail POS for PC
    • Socket Mobile scanner

    Answer

    You can use your Socket Mobile scanner with a PC if your PC has Bluetooth capabilities.

    Additional Information

    Your scanner will need to be in keyboard mode to work with your PC.

  • Why is my Socket Mobile Scanner not scanning products onto the Sell screen on PC?

    The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.
    The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.
    For all queries related to this issue, please contact the Socket Mobile support team.

    Objective

    Resolve issues with your Barcode Scanner not pairing to you Windows PC

    Setup

    • Retail POS for PC
    • Socket Mobile Scanner 7Ci/7Qi or S700/S740

    Steps

    1. Press and hold on the two buttons on the scanner for 3-4 seconds until you hear three beeps
    2. You can print the Barcode below and scan it to reset the Barcode scanner to factory settings

    Image_2019-07-30_at_15.52.47.png

    Remove the scanner from your PC Bluetooth settings

    1. Select the Start button

    2. Next, open the Settings page by clicking the Windows icon and then the settings cog. Alternatively, you can search 'settings' in the bottom left search bar.

    3. In Settings, click Devices from the list of options.

    4. Select the peripheral

    5. Click the Remove device button

    6. Click the Yes button to confirm

    Additional Information

    Please follow the step-by-step guide below to set it up again.

    Setting up my Socket Mobile Scanner for PC

Socket Mobile Scanner and other devices

  • Can I set up a Socket Mobile Scanner and Star mPOP to the same device?

    Question

    Is it possible to have a Socket Mobile Scanner and Star mPOP connected to the same iPad?

    Setup

    • Retail POS on iPad
    • Star mPOP
    • Socket Mobile Scanner

    Answer

    Yes, you can connect multiple Bluetooth devices to one iPad.

    Additional Information

    Star mPOP Setup for the Retail POS iPad App

    Setting up your Socket Mobile Scanner for Mac, iPad and PC

  • Do you support any scanners for iPad other than the Socket Mobile?

    Setup

    • Retail POS on iPad

    Answer

    Whilst many scanners may work with the Retail POS app, the only wireless standalone scanner we recommend and support is the Socket Mobile.

    The other option is to use a Star mPOP which comes with a wired scanner attached, this scanner is supported by the Retail POS app via the mPOP system.

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