Question

Why does my reporting in Retail POS and Xero show discrepancies with Retail POS being greater than Xero when all my sales data has been posted over?

Setup

• Retail POS for Mac/PC
• Xero Integration
• Ecommerce Integration

Answer

If there is a separate Register for Ecommerce, this register is not closed daily similar to other registers causing the dates for sales under the Ecommerce register to show up on a different date in Xero compared to Retail POS.

Additional Information

To prevent this, ensure that the Ecommerce Register is closed in the same day as other registers or if reports are checked on a monthly basis, to close the register within the same month it was opened.