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Socket Mobile Scanner S700/S740 not scanning products on the Sell Screen For iPad users

Important

The Socket Mobile S700 scanner is currently experiencing issues scanning Bookland EAN codes. These codes are used globally for books and begin with the numbers “978”.

The Socket Mobile S740 scanner is unaffected by this issue and Socket Mobile recommend that retailers with affected S700 scanners reach out to their supplier to get the model replaced.

For all queries related to this issue, please contact the Socket Mobile support team.

Setup

  • Retail POS on iPad

Steps

  1. Go to Settings
  2. Click on Bluetooth
  3. Clickmceclip1.pngNext to Socket Mobile Scanner
  4. Click 'Forget this Device'
  5. Hold the Scanner button above the power button for 3 seconds until 'Bluetooth ' flashes on the device
  6. Now Scan the barcode
  7. mceclip0.png
  8. Re-connect the Scanner via Bluetooth
  9. The Scanner will show 'Connected' status
  10. Restart the iPad

  

Additional Information

 Perform a factory reset If scanner is undetected. 

Reset your Socket Mobile Scanner to Factory Settings

 

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