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Retail POS (X-Series) not Loading/Showing White Screen on Computer


Retail POS will not properly load within the Chrome browser of a PC/Mac. Will show a blank or white screen, stuck loading, greyed out screen instead of loading into Retail POS properly.


  • Retail POS for Mac or PC
  • Chrome browser


This can be caused by the cache within Chrome not properly loading or formatting existing information for the Retail POS website.


  1. On your computer, open Chrome.
  2. Open a new tab.
  3. Type or copy and paste chrome://settings/clearBrowserData into the address bar, and press Enter.
  4. Set the Time range to All time.
  5. Click the boxes next to Cookies and other site data and Cached images and files so that they have checkmarks.
    • It is not necessary to clear other types of browsing data.
  6. Click Clear data.

Additional Information

After you clear cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
  • Some sites can seem slower because content, like images, needs to load again.


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