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How do I unpair my Chase terminal from my register


Before proceeding further in this document it is important to know what payment terminal you are planning to pair with Retail POS. Retail POS supports a variety of different terminals for Chase US and Canada. This article outlines the steps to support Chase Integrated Payments.



  •  Retail POS app on iPad
  • Verifone P400 or V400m payment terminal


1. In the Retail POS iPad app  navigate to Dashboard --> Hamburger Menu (2nd one on the top left)  --> SetupPair_Terminal.png


2. Select the Hamburger Menu (2nd one on the top left) again --> Payment Types --> Edit your Chase Payment Type.Delete_Payment_Type__1.png


3. Scroll to Connect Terminal --> Select the trash bin of the terminal you wish to unpair. Delete_Payment_Type_2.png



Additional Information

  • If you plan to  use the unpaired  Chase terminal with a new Chase merchant account (i.e. change of ownership) you must deactivate the device in the Chase Merchant Center and reactivate  the device under the new  Chase Account. 

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