Setup
- Retail POS for Mac or PC
- Retail POS on iPad
- Desk 5000 and Move 5000
- IMPORTANT - Please inform the Retail POS Payments team if a retailer comes through regarding this setup.
Hardware ordering requirements:
- eConduit application is requested at time of purchase, it will be added by Global Payments prior to deployment.
- Device must also have the semi integrated (TSI) application loaded.
Steps
Confirm the terminal is in Semi Integrated
- Select Admin or #
- Scroll to Misc Options
- Select #1 for semi integrated
- Enable Semi Integrated to “on”
- Confirm Communication type for Desk 5000 is Ethernet and WiFi for Move 5000
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- Port must be 5020
- Receipt options can be Terminal (prints a credit receipt only) or ECR (prints a Retail POS receipt with credit card details. A separate receipt printer is required.
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- The terminal will now display Global and Retail POS on the idle screen
Activate eConduit App on the terminal
- Select Function Key (Upper most grey button with circle)
- Select Click eConduit icon
- Select Click “Cloud Server”
- Select “Start Cloud Server” – message will display
- Select the Red key to revert back to previous screen
- Select Print Configuration
- (print out will provide Terminal ID used for pairing, for example 03779804)
- Press Red button until back at main screen
Create the payment type in Retail POS
- Log into the Retail POS store and Select the Setup tab
- Select Payment Types
- Select Add Payment Type
- Select Global Payment Gateway
- Name the payment type (i.e. Credit/Debit)
- Select each outlet the payment type will be used with
- For every register you want to accept payments a terminal must be paired.
- Select Save Payment Type
Pair the terminal in Retail POS
- Select the Retail POS Payment Gateway you created above
- Select Pair a terminal
- Select the register you wish to pair the terminal with
- Enter the Terminal ID (sometimes referred to as serial number) that was printed from the configuration slip
- Select Save Payment Type
Additional Information
If you receive an error Invoice # not allowed or Invalid ERC parameter, contact Retail POS at payments-support@vendhq.com so we can configure the invoice settings on the terminal.