- Available on Pro, Standard, Advanced, Enterprise
- Available on Core, Plus
Understanding Retail POS as the system of record
Once your Retail POS and Shopify accounts are connected, Retail POS should be treated as the system of record. To keep your data accurate, only make changes to synced information exclusively in Retail POS. Updates made in Shopify may be overwritten, or cause syncing issues.
The Shopify integration syncs important information like online sales and associated customer and inventory information to Retail POS to keep stock levels accurate. For existing integrations, edits made to products in Shopify will not sync back to Retail POS. For integrations connected after December 18, 2024, edits made in Shopify may cause syncing issues, so it’s recommended to keep using Retail POS as your system of record.
Once integrated with Retail POS, you won’t be able sell products exclusively on Shopify. If your Shopify store includes a product that isn’t in your catalog, the product will be automatically created in Retail POS to ensure the order can be fulfilled and the integration functions correctly.
Don't unlink and relink your stores unless you are planning on deleting all items from your Shopify store and starting over.
Product, order, and customer syncing
The Shopify integration syncs both products and orders from Shopify, allowing you to centralize your inventory and purchase workflows in Retail POS.
- Product syncing lets you manage and edit products you sell in Shopify from Retail POS.
- Order syncing lets you manage customer purchases containing products from Retail POS.
Product syncing
Product sync behavior depends on when you set up the Retail POS and Shopify integration. Regardless of the sync behavior, manage your product catalog, pricing, and inventory information in Retail POS only.
- For merchants integrated before 20 November 2024, edits made to products in Shopify will not sync back to Retail POS.
- For merchants integrated after 20 November 2024, edits made to products in Shopify will sync back.
Any changes/updates to products in Retail POS will force them to update in Shopify.
Retail POS will push any changes for linked products to Shopify when:
- A product is saved on the edit product page
- A product CSV is imported
- A product is sold
- A refund or exchange is done on Retail POS
- An inventory count, stock order, stock transfer, or stock adjustment is completed
Order syncing
Retail POS imports orders that include discounts and discount codes from Shopify. When an order is placed from Shopify, products sold will sync to Retail POS to keep your inventory up-to-date.
Customer syncing
Shopify customers sync to Retail POS when they place an order. If the email already exists for a customer in Retail POS, the order will be applied to them automatically. Otherwise, placing an order will create a new customer in Retail POS.
Retail POS feature compatibility
Some Retail POS features aren't compatible with Shopify:
It isn't currently possible to transfer your Retail POS sales history over to Shopify. You can import a customer along with their sales into Retail POS by importing all orders from Shopify.
Getting started with the Retail POS Shopify integration
To start using the Shopify integration with Retail POS:
What's next?
Setting up the Shopify integration
Share product, inventory, customer and sales info with Shopify.
Syncing products from Shopify to Retail POS
Connecting your catalog across both platforms.