In order to resolve account-specific issues, you may need to grant Mailchimp access to Retail POS support.

1. Open Mailchimp in your web browser.
2. Click your profile icon.
3. Click Settings.
4. Click Users in the drop-down menu.
5. Click Invite A User.
6. In the email address field type in help@lightspeedhq.com.
7. Click Send Invite.

Once the issue has been resolved, revoke account access.