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Setting On account limits

On Account sales allow customers to purchase products or services on a credit account that they can pay off later. With Retail POS, you can easily manage your On account feature, with control over default balances for new customers, and the ability to edit existing customer balances.

Only Admins and users with certain account permissions are able to allow, set, and update On account limits.

Setting a default On account limit

To provide greater efficiency, you can now set a default On account limit for new customers from the On account settings page.

To set a default On account limit for all new customers:

  1. Navigate to Setup > On account.

    On account settings page showing options to change On account balances for new customers.

  2. By default, the Allow an on account balance field will be set to Yes, with no balance limit.
    • If you wish to disable On account sales for new customers, select No.
    • If you wish to allow On account sales with a balance limit, select Yes, but with a balance limit, then enter the balance limit in the value field.

      On account settings page with Yes, but with a balance limit option selected and field visible to enter a custom On account balance limit.

  3. Click Save changes.

On account balance limits can always be edited, regardless of the default allowed on the Settings page.

Setting or editing customer specific On account limit

You may want to set On account limits for specific customers that differ from the default balance limit set on the On account settings page.

On account permissions, limits, and balances carry over when using Lightspeed Scanner for On account sales.

To set or edit a customer specific On account limit:

  1. Navigate to Customer > Customers.
  2. Locate the customer you wish to set a specific On account limit for and click to expand their profile.
  3. Click Edit customer.
  4. Select the Details tab.
  5. Scroll down to Settings. Under Allow on-account payments click Yes, up to a limit.
  6. Enter a balance limit in the value field.

    Edit customer page with Allow on-account payments option emphasized.

  7. Click Save Changes.

Once an On account balance has been set, the On account limit and customer balance will appear in the sale screen under Account Balance.

Sale screen with Account Balance field emphasized, showing current balance and On Account limit available.

If the customer has reached their On account limit or there isn't enough remaining of their limit to complete the sale, there will be an alert on the sale screen and the On account button will not be active. In this case you have three options:
  1. Ask the customer to pay their balance.
  2. Ask the customer to make a partial payment and put the remaining balance On account.
  3. If you have user permissions to do so, you can allow or increase the customer On account limit.

    Sale where there are insufficient On Account funds available, with On Account payment option disabled.

Adjusting On account limits in bulk

You can adjust On account limits in bulk by creating a spreadsheet and then sending it to the Retail Imports Team.

  1. Navigate to Customers > Customers.

    Customers page

  2. Use the filters to create a list of customers you wish to adjust account limits for and click Export list.

    Customers page showing options to refine using filters.

  3. Open the export file and delete all columns except for customer_code, first_name, last_name, and on_account_limit.

    You must include the customer_code for all the customers in your file. First and last names are also required as a verification reference.

  4. In the on_account_limit column, adjust the account limits using the following:
    • Disable: To not allow On account balance.
    • Unlimited: To set an unlimited On account balance.
    • Enter a specific value: Enter the desired On account balance limit as a value. The value must be positive. Decimals and integers are accepted.

      Section of bulk import customer spreadsheet with customer_code, first_name, last-name, and on_account_limit columns visible.

  5. Save the file as an XLSX or CSV.
  6. Review and verify your file to prevent any import conflicts:
    • Remove any special characters, such as ™,☺,© etc.
    • Erase any cells with N/A so that they have a blank field.
    • Format scientific numbers (4.001E+11) as regular integers (40010000000)
    • Format all cells including cells with numbers as plain text.
  7. Submit your file to the Retail Imports Team using the import request form.

What's next?

Voiding using the sales history

Information on voiding On account sales.

Learn more

Managing On account balances

View and manage customer On account balances.

Learn more

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