Hi. How can we help?

How to pair your Ingenico Desk and Move with Chase Canada on eConduit


  • Retail POS for Mac or PC
  • Retail POS on iPad
  • Desk 3500/5000 and Move 5000
  • IMPORTANT - Please inform the Retail POS Payments team if a retailer comes through regarding this setup.

Hardware ordering requirements:

  1. eConduit application is requested at time of purchase, it will be added by Chase prior to deployment.
  2. Device must also have the semi integrated (TSI) application loaded.


Confirm the terminal is in Semi Integrated

  1. Select Admin or #
  2. Select #9 Misc Options
  3. Select #1 for semi integrated
  4. Enable Semi Integrated to “on
  5. Confirm Communication type for Desk 3500/5000 is Ethernet and WiFi for Move 5000
      1. Port must be 5020
      2. Receipt options must be at Terminal
  6. The terminal will now display Welcome/Bonjour on the idle screen

Activate eConduit App on the terminal

To pair the terminal in Retail POS you first need to activate the eConduit application on each Ingenico terminal. 

  • Select Function Key (Upper most grey button with circle)
  • Select Click eConduit icon
  • Select Click “Cloud Server”
  • Select “Start Cloud Server” – message will display 
  • Select the Red key to revert back to previous screen
  • Select Print Configuration
    • (print out will provide Terminal ID used for pairing, for example 03779804)
  • Press Red button until back at main screen
  • Press the Chase icon and place the terminal back in to Semi-integrated mode


Create the payment type in Retail POS

  1. Log into the Retail POS store and Select the Setup tab
  2. Select Payment Types
  3. Select Add Payment Type 
  4. Select Retail POS Payment Gateway
  5. Name the payment type (i.e. Credit/Debit)
  6. Select each outlet the payment type will be used with
    • For every register you want to use you will need to a Chase terminal
  7. Select Save Payment Type

Pair the terminal in Retail POS

  1. Select the Retail POS Payment Gateway you created above
  2. Select Pair a terminal
  3. Select the register you wish to pair the terminal with
  4. Enter the Terminal ID (sometimes referred to as serial number) that was printed from the configuration slip
  5. Select Save Payment Type


Additional Information

If you receive an error Invoice # not allowed or Invalid ERC parameter, contact Retail POS support so we can configure the invoice settings on the terminal. 

Was this article helpful?