Update

Take now and Fulfill later sales details on the payment screen

If the sale contains items to take now and fulfill later, the payment screen will show the total amount to Pay now and Pay later, as well as a banner clarifying how much payment is still required for the Take now items in the sale, helping cashiers reduce errors from manual calculations.

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Update

Partial fulfillment for unfulfilled sales

Staff can now pack or fulfill individual items within an unfulfilled sale and can view all open fulfillment sales on the Fulfillments page, regardless of stock levels. This update allows you the flexibility to fulfill orders as items become available and greater visibility into order fulfillment steps.

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Update

Customer import and management updates

Updates to customer importing and management include:

• Ability to import Loyalty from other systems, with a conversion wizard if the previous program used points instead of currency amounts.
• New downloadable template file for adding customers, available in English, French, and Dutch.
• Column mapping when importing a spreadsheet and improved data validation to ensure information is formatted correctly before upload.

Additionally, new fields for Tax exempt and SMS marketing opt-in on the Add customer page help you capture more information when adding customers to your database.

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New

Edit Managers permission for Custom user roles

Previously restricted to Admin roles only, Custom user roles can now be given the Edit Managers permission. Roles with the permission can edit and delete Manager users.

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Update

Adding photos to services

Keep track of customer items and create a visual record for service requests by attaching photos when creating or editing a service.

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Update

Inventory count filter increase

When setting up a partial inventory count, you can now filter up to 250 individual SKUs. This increase allows greater flexibility when planning your partial inventory counts.

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Update

More sales records displayed in Sales history

The number of sales displayed in Sales history has been increased from 200 to 1,000 sales.

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Update

API date-based versioning

The Retail API will now communicate exactly when an API version will be deprecated, creating a more predictable release schedule and simplified experience for developers. Third party applications will only have to reference a single version to access all capabilities.

Learn more about the Retail API

Update

Resubmit failed Lightspeed Capital remittances

If a direct debit Lightspeed Capital remittance fails, you can now resubmit it through the self-service portal in the Financial Services tab, giving you more control over your Capital advance repayments.

Learn more

Update

Updates to the eCom website builder

Updates to the eCom website builder include:

• Apply text formatting and links to your section titles and left or center alignment.
• Adjust grid spacing between product cards to create a customized layout for your online store.
• Show the customer favorites icon in the site header.

New

New ways to promote your business online

Use popular marketing tools to promote your online presence, even if you don’t sell online:

• Advertise on TikTok: Connect your eCom account to TikTok to create ads and showcase your products.
• Link in bio tool: Consolidate multiple links to your business with Linkup. This tool creates a single URL that leads to a basic landing page where you can add your business links.

Update

Improvements to tax management for eCom orders

Tax rates and names for products with a single tax rate purchased online are now reflected correctly in Retail POS.

Learn more about configuring taxes in eCom

Update

iOS

Global Search added to eCom app for iOS

The Lightspeed eCom (E-Series) iOS app now supports Global Search on the home screen. You can search for products, orders, or customers using a keyword instead of the exact name, streamlining access to your data while using the app.

Learn more

Update

Retail POS (X) versions 6.13.1 and 6.14.0 have been released

• Implemented the latest performance improvements and stability fixes for iZettle and Capture integrations.
• Implemented general improvements to the Lightspeed Payments experience when using the Retail POS (X) app.
• During the manual card entry flow, the on-screen keyboard no longer hides the Process payment button.
• Cash rounding is now available on the Sell screen.
• The Sell screen no longer auto-scrolls when many items are added.
• It’s now easier to continue quotes on the Retail POS (X) iOS app.
• Users with discounting permissions can now edit a discount when switching users mid-sale.
• Implemented improvements to the app login screen for enhanced security.
• After a successful barcode scan using the camera, the product search automatically closes.
• QR codes on receipts now take users to the updated Loyalty sign-up page.

Tip

Don’t let tax season become "scam season"

As you gear up for tax deadlines, remember: fraudsters are working overtime too. While you’re gathering documents, fraudsters are crafting schemes to steal your identity and hard-earned money.

Spot the red flags

• Trust your instincts, not the sender: AI-generated scams can look highly convincing. If a tax notice creates urgency or panic, pause before you act.
• Verify the source: Don’t reply, click, or engage with suspicious messages. Log in directly through the official portal (e.g., CRA or IRS) or call a verified number from the official website, not the one in the message.
• Know how governments communicate: Government agencies will not ask for sensitive personal information via email, text, or phone, nor will they threaten arrest. If you receive a request like that, do not respond or click any links.
• Be cautious of caller ID: Phone numbers can be faked to appear legitimate. Don’t rely on call display alone to verify authenticity.
• Lock down your identity: Use strong, unique passwords and enable MFA wherever possible.