The Pinterest tag lets you track the behavior of users who come to your Lightspeed eCom (E-Series) online catalog and store after viewing your Promoted pins on Pinterest. You can see what store and catalog pages these customers view, what they search for in your catalog, how many of them add products to their cart, complete a purchase, etc. This info can help you calculate conversions and, if needed, adjust your ad campaign on Pinterest to get higher results. You will be able to see all this data in your Pinterest account after you set up a Pinterest tag for eCom.

Setting up the Pinterest tag for eCom

Step 1. Get a business account on Pinterest

To get access to Pinterest analytics, ads, and other business tools, you will need to have a Pinterest business account.

You can add a business account to your personal profile and easily switch between them, or you can convert your personal account to a business one. You can also create a separate business account. To set up a business account, see the instructions on the Pinterest website: Get a business account.

Step 2. Claim your website

Claiming your website on Pinterest allows you to track which images or products are shared from your website. Claiming your website also displays your profile picture next to all the pins that come from your website.

Here is an example of a Pin that comes from the Asos website:

You can claim your website on Pinterest by adding a meta tag or an HTML file to your website source code.

For other sitebuilders (not the Lightspeed eCom sitebuilder): Find the instructions for the most popular website builders in Pinterest Help Center.

For the Lightspeed eCom sitebuilder (Instant Site) users: Add a meta tag using the following steps:

You can claim your Instant Site only if you use a custom domain name. If you are using the default subdomain at .company.site.com, first connect your own domain name to the site and then claim it.

1. Log into your Pinterest account in a browser.
2. In the right upper corner, click the dropdown arrow → Settings → Claimed accounts.
3. Enter your Instant site URL in the “Claim your website” field and click Claim.
4. Select Add HTML tag.
5. Copy the tag and click Continue. Keep this tab open in your browser as you will need to use this page again later.
6. Open a new tab in your browser and go to your Retail POS > Online tab > Webstore (or Website).
7. Find the SEO settings section and click Add code in the “Header meta tags and site verification” section.
8. Paste the meta tag into this field. If you already have a code here, click Edit and add this meta tag on a new line.
9. Click Save.
10. In the new field, enter your online store website address and click Verify.

After this, Pinterest will check your website and email you confirmation that your website has been claimed successfully within 24 hours.

Step 3. Add your Pinterest tag ID to eCom

To make the Pinterest tag track users’ behavior in your store, simply add your Pinterest tag ID to eCom in the Retail POS:

1. Go to your Pinterest business account → Ads → Conversions.
2. Click Create Pinterest Tag.
3. Set the Tag name and copy the Unique Tag ID.
4. From Retail POS, go to the Online tab > Settings > General > Tracking & Analytics.
5. Find the Pinterest Tag section and paste the code into the field.
6. Click Save.
7. (Optional) If your eCom online catalog and store is added to another website (not the Lightspeed eCom sitebuilder), you should add your Pinterest tag to that website as well in order to track the other website pages that your users view. The tag added to Retail POS will only track pages and events in your eCom store.

Step 4. Inform users about collecting the data

According to Pinterest, you must inform users about this data collection and, if required, get their consent as stated in Pinterest’s Advertising guidelines. Consider following these recommended steps:

• Inform customers that you collect data in the Privacy Policy.
• Ask users’ consent to collect that data by adding a cookie consent banner to your site and store.

If a customer selects “Decline” in this banner, they won’t be counted in the statistics.

Events recorded by the Pinterest tag

The Pinterest tag lets you track the behavior of users who came to your online catalog and store after viewing your Promoted Pins. In particular, you will be able to track the following events:

PageVisit — a user opens any page in your online store.
ViewCategory — a user opens a category page.
AddToCart — a user adds a product to the cart.
Checkout — a user has placed an order in your online store.
Search — a user searches for something in your online store.
StartCheckout — a user added products to the cart, went to the checkout but didn’t place an order. You’ll also see an abandoned cart in your eCom admin in this case.

Check out these ideas for the best practices when using the Pinterest tag.

Checking the Pinterest

To check that your Pinterest tag works correctly and tracks users on the website, install the Pinterest tag helper Chrome extension. You can use this extension to make sure that your tag is set up correctly and that it passes on the right data.

Learn more about how to use the extension and troubleshoot the tag in the Pinterest Help Center.