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Understanding the Lightspeed eCom mobile app

With the Lightspeed eCom mobile app, you can manage your business from your iPhone or Android device. Download the app and log into your Retail POS (X-Series) account to get started:

With the app, you can manage sales, see how your business is performing, edit products, and more. The app functionality depends on whether you use POS for in-store sales only, or for online sales with eCom as well. If using eCom, in-app notifications will let you know when a new online order is placed so that you can start fulfilling it.

Some app settings may not be available to merchants using third-party ecommerce solutions.

A preview of the Lightspeed eCom app.

Using the Lightspeed eCom app for in-store sales

With the Lightspeed eCom app, you can manage your POS settings and keep track of your store’s performance:

  • View reports: View revenue, gross profit, sales, and customer counts for your in-store sales. You can filter data by outlet or sales channel to see which outlets are more profitable and understand how your online business is performing.
  • View and manage sales: View a list of sales made in all your stores. You can filter data by date, customer, order status (like Requires fulfillment), and more. For example, filter sales by outlet and check which stores are generating more sales.
  • Manage customers: Edit your customers and customer groups.
  • Manage promotions: Create new promo campaigns.
  • View app user activity: View your staff’s app login history by tapping User activity.
  • Get help: Tap Get help to contact the Retail Support team.

Using the Lightspeed eCom app for online and in-store sales

The app provides more management options for Lightspeed eCom (E-Series). Some settings may be not available to merchants using third-party ecommerce solutions.

With the Lightspeed eCom app, you can:  

  • Receive push notifications: Get notifications each time you receive a new online order or product review.
  • View and manage online sales: You can quickly search, filter, and sort online orders, change their statuses, assign tracking numbers, and add notes for staff. You can also tap a product or a customer from the order to open the product page or a customer profile.
  • Buy shipping labels. When your orders require delivery, you can buy shipping labels.
  • Set up your online store: Set up payment and shipping methods, add your business info, manage announcements on your website, and add product images. Take product photos with your phone or upload existing images.
  • Manage products in your online catalog: Add and edit product descriptions, with or without AI assistance. Add online-specific product features such as ribbons, subtitles, attributes, product-specific shipping methods, and SEO descriptions. Assign related products and set discount prices.
  • Manage product categories: Add or delete online-specific categories. Assign products to categories.
  • Check abandoned carts: Check the list of abandoned carts in your online store.
  • View reports: View analytics on your store’s performance. Add selected metrics as mobile widgets.
  • Manage product reviews: View, publish, and delete reviews customers leave on products they’ve purchased from you. Activate or deactivate reviews for specific products.
  • Access eCom admin: Navigate to your eCom admin panel from within the app to access all online store settings.
  • Get help: Tap Get help to contact the Retail Support team.

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